Terms of Service

1. Acceptance of Terms

By accessing or using by.coach ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

by.coach is a platform for fitness coaches to build training programs, manage clients, sell digital products, and deliver workouts. The Service includes a trainer dashboard, client-facing workout experience, landing pages, booking system, and payment processing.

3. Accounts

• You must provide accurate information when creating an account.
• You are responsible for maintaining the security of your account.
• Trainers are responsible for obtaining appropriate consent from their clients before adding them to the platform.

4. Payments and Billing

• Subscription fees are billed monthly through Stripe. Prices are listed on the platform.
• Trainers who sell products through the platform may be subject to platform fees as described in the pricing page.
• Refunds are handled on a case-by-case basis. Contact [email protected] for refund requests.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Upload harmful, abusive, or inappropriate content
• Attempt to access other users' accounts or data
• Interfere with or disrupt the Service or its infrastructure
• Resell or redistribute the Service without authorization
• Use the email features to send unsolicited bulk messages, spam, or marketing to people who have not opted in through your landing pages or client relationships
• Upload files that contain malware, exceed reasonable size limits, or are unrelated to fitness coaching (e.g., pirated media, illegal content)

We enforce rate limits on emails and file uploads. Accounts that abuse these features may be throttled or suspended without notice.

6. Intellectual Property

The by.coach platform, including its design, code, and branding, is owned by us. Training programs, content, and client data created by trainers remain their property.

7. Limitation of Liability

The Service is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

8. Termination

Either party may terminate at any time. You can cancel your subscription through the billing page. We may suspend or terminate accounts that violate these terms. Upon termination, your data will be retained for 30 days before permanent deletion.

9. Changes to Terms

We may modify these terms at any time. Continued use of the Service after changes constitutes acceptance. We will provide notice of significant changes.

10. Contact

Questions about these terms? Contact us at [email protected].